Refunds & Returns

At PreggyPalPillow, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a refund within 7-14 days of the purchase date, subject to the terms and conditions outlined below.

Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

  1. The item must be returned in its original condition, unused, and in the same packaging as received.
  2. The return request must be initiated within 7 days of the purchase date.
  3. The return package must be postmarked or shipped back to us within 14 days of the purchase date.
  4. Proof of purchase, such as a sales receipt or order confirmation, must be provided.

Refund Process

To request a refund, please follow these steps:

  1. Contact our customer support team to initiate the return process and obtain a tracking number.
  2. Pack the item securely in its original packaging, including any accessories or documentation.
  3. Clearly mark the number on the outside of the package.
  4. Ship the return package to the address provided by our customer support team.
  5. Once we receive the returned item and verify its eligibility for a refund, we will process the refund to the original payment method within 5-7 business days.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service and purchasing shipping insurance for your return package, as we cannot guarantee that we will receive your returned item.

Exceptions

The following items are not eligible for a refund:

  1. Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
  2. Items returned after the 14-day return window.
  3. Clearance or final sale items marked as non-returnable.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us. We are here to assist you and ensure your satisfaction with our products and services.

Thank you for shopping at PreggyPalPillow